FAQ

Are your products signs or decorative pieces?

Our products are decorative steel pieces designed to add architectural presence to a space.

They are not signs and do not include lettering, personalization, or printed graphics unless explicitly stated on the product page.

What are your products made from?

Each piece is cut from solid steel — not printed, stamped, or hollow.

Materials and finishes vary by product and are listed clearly on each product page.

How are the pieces finished?

Most pieces are finished by hand in small batches to preserve clean lines, balance, and surface quality.

Available finishes may include raw steel or matte black powder coat, depending on the product.

How long does it take to ship?

Most of our products typically ship within 1–2 weeks unless otherwise noted.

Due to current demand, our Solar Address Pillars are currently running up to 10 weeks for completion and shipment.

Some items may have different lead times depending on the product and finish selected. The most accurate estimated timeframe will always be shown on the product page and again at checkout.

If you’re ordering for a specific deadline or event, contact us before placing your order and we’ll give you the most realistic timeline possible.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible after ordering.

Once production has started, changes or cancellations may not be possible.

Do you offer returns or refunds?

Returns are accepted in accordance with our Refund Policy.

If your order arrives damaged or incorrect, contact us and we'll make it right.

Where do you ship from?

All orders ship from the United States.

Still have a question?

If you don't see your question answered here, visit our Contact Us page and we'll be happy to help.