Refund Policy
Returns
We offer a 30-day return window from the date your item is delivered.
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase
To request a return, contact us at sales@wetherbyridge.com.
Returns sent without prior authorization will not be accepted.
If your return is approved, we’ll provide:
- A return shipping label
- Instructions on how and where to send your item
Return address:
163 Business Park Dr., Suite #1
Lebanon, TN 37090
Damages & Order Issues
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us immediately at sales@wetherbyridge.com so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products including made-to-order designs
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, please reach out before initiating a return.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
- Return the original item if eligible
- Place a new order once the return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
Returned items must be:
- Unused
- In original packaging
- Accompanied by proof of purchase
This right does not apply to custom or personalized items.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Processing typically takes up to 10 business days
Please note that banks and credit card providers may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at sales@wetherbyridge.com.